Privacy Policy

1. Privacy at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data includes all data that can personally identify you. Detailed information on data protection can be found in our privacy policy below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section “Note on the Responsible Entity” in this privacy policy.

How do we collect your data?

Your data is collected partly by you providing it to us, for example, by entering information into a contact form.

Other data is automatically collected or collected with your consent when you visit the website through our IT systems. This mainly includes technical data (e.g., internet browser, operating system, or time of the page visit). The collection of this data occurs automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to receive free information about the origin, recipient, and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Additionally, you have the right under certain circumstances to request restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

For this and other questions about data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When visiting this website, your browsing behavior may be statistically evaluated, mainly using so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host the contents of our website with the following provider:

Host Europe

Provider is Host Europe GmbH, Hansestraße 111, 51149 Cologne (hereinafter Host Europe). When you visit our website, Host Europe records various log files including your IP addresses.

Details can be found in Host Europe’s privacy policy: https://www.hosteurope.de/AGB/Datenschutzerklaerung/.

The use of Host Europe is based on Art. 6 Abs. 1 lit. f DSGVO. We have a legitimate interest in the most reliable presentation of our website. If consent has been explicitly requested, processing occurs solely based on Art. 6 Abs. 1 lit. a DSGVO and § 25 Abs. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., for device fingerprinting) within the meaning of TTDSG. Consent can be revoked at any time.

Order Processing

We have concluded a contract for order processing (AVV) for using the above-mentioned service. This is a data protection-compliant contract that ensures data is processed only according to our instructions and in compliance with GDPR.

3. General Information and Mandatory Details

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with legal data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data that can personally identify you. This privacy policy explains which data we collect and for what purpose. It also explains how and for what purpose this happens.

We point out that data transmission over the internet (e.g., communication via email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible

Note on Responsible Entity

The responsible entity for data processing on this website is:

Voces Suaves
c/o Christina Boner
Colmarerstrasse 14
4055 Basel
Switzerland

Phone: +41 (0)78 788 00 04
E-Mail: tobias.wicky@voces-suaves.ch

The responsible entity is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses).

Retention Period

Unless a more specific retention period is specified in this privacy policy, your personal data will remain with us until the purpose of data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storage (e.g., tax or commercial law retention periods); in the latter case, deletion occurs after these reasons no longer apply.

General Information on the Legal Bases of Data Processing on This Website

If you have given consent, we process your personal data based on Art. 6 Abs. 1 lit. a GDPR or Art. 9 Abs. 2 lit. a GDPR if special categories of data are processed under Art. 9 Abs. 1 GDPR. In the case of explicit consent to transfer personal data to third countries, data processing also occurs based on Art. 49 Abs. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), processing additionally occurs based on § 25 Abs. 1 TTDSG. Consent can be revoked at any time. If your data is necessary for contract fulfillment or to carry out pre-contractual measures, we process your data based on Art. 6 Abs. 1 lit. b GDPR. Furthermore, we process your data if required to fulfill a legal obligation under Art. 6 Abs. 1 lit. c GDPR. Data processing can also be based on our legitimate interests according to Art. 6 Abs. 1 lit. f GDPR. The specific legal bases applicable in each case are explained in the following paragraphs of this privacy policy.

Recipients of Personal Data

In the course of our business, we work with various external parties. Sometimes, personal data must be transmitted to these external parties. We only share personal data with external entities if this is necessary for contract fulfillment, if we are legally obliged to do so (e.g., passing data to tax authorities), if we have a legitimate interest in sharing data under Art. 6 Abs. 1 lit. f GDPR, or if another legal basis permits data sharing. When using Auftrag processing (contractors), we only share personal data of our customers based on a valid contract. In case of joint processing, a joint processing agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing activities are only possible with your explicit consent. You can revoke any consent already given at any time. The legality of processing based on consent before revocation remains unaffected.

Right to Object in Specific Cases and Against Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. The respective legal basis for processing is derived from this privacy policy. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or if processing serves to assert, exercise, or defend legal claims (Widerspruch nach Art. 21 Abs. 1 DSGVO).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA FOR SUCH MARKETING AT ANY TIME; THIS ALSO INCLUDES PROFILING TO THE EXTENT IT RELATES TO SUCH DIRECT MARKETING. If you object, your personal data will no longer be used for direct marketing purposes (Widerspruch nach Art. 21 Abs. 2 DSGVO).

Right to Lodge a Complaint with the Supervisory Authority

In case of violations of GDPR, data subjects have the right to lodge a complaint with a supervisory authority, especially in the member state of their habitual residence, workplace, or the place of the presumed violation. This right is without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to receive data that we process based on your consent or in fulfillment of a contract in a common, machine-readable format, and to transmit this data to another responsible party if technically feasible.

Access, Correction, and Deletion

Within the scope of applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin, recipients, and purpose of processing, and to request correction or deletion of this data. You can contact us at any time for this and other questions related to personal data.

Right to Restrict Processing

You have the right to request restriction of the processing of your personal data. You can contact us at any time for this. The right to restriction of processing applies in the following cases:

If you contest the accuracy of your personal data stored with us, we usually need time to verify this. During this verification, you have the right to request restriction of processing.
If the processing of your personal data was unlawful/ is unlawful, you can request restriction instead of deletion. Datenverarbeitung verlangen.
If we no longer need your personal data, but you need it to assert, exercise, or defend legal claims, you can request restriction instead of deletion.
If you have objected to processing under Art. 21 Abs. 1 GDPR, a balancing of interests must be conducted. Until it is clear whose interests outweigh, you have the right to request restriction of processing.

If you have requested restriction of your personal data, these data—apart from storage—may only be processed with your consent or for the purpose of asserting, exercising, or defending legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a member state.

SSL/TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as site operators. You can recognize an encrypted connection by the change in the browser’s address line from “http://” to “https://” and by the lock symbol in your browser bar.

When SSL/TLS is activated, the data you transmit to us cannot be read by third parties.

Objection to Spam Emails

The use of contact data published as part of the legal notice to send unsolicited advertising and information materials is hereby objected to. The operators of these pages expressly reserve the right to take legal action in case of unsolicited spam email.

4. Data Collection on This Website

Cookies

Our websites use so-called “cookies”. Cookies are small data packages and do not harm your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are deleted automatically after your visit. Persistent cookies remain on your device until you delete them or they are automatically deleted by your browser.

Cookies can originate from us (first-party cookies) or from third-party providers (third-party cookies). Third-party cookies enable certain services from third-party providers to be embedded within websites (e.g., cookies for payment services).

Cookies serve various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., shopping cart function or video display). Other cookies can be used for analyzing user behavior or for advertising purposes.

Cookies necessary for the electronic communication process, providing certain functions you request (e.g., shopping cart), or optimizing the website (e.g., measuring web audience) are stored on the basis of Art. 6 Abs. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent has been obtained for the storage of cookies and similar technologies, processing occurs solely based on this consent (Art. 6 Abs. 1 lit. a GDPR and § 25 Abs. 1 TTDSG); this consent can be revoked at any time.

You can set your browser to inform you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

You can find out which cookies and services are used on this website in this privacy policy.

Contact Form

When you send us inquiries via the contact form, your details from the inquiry form—including the contact data you provided—are stored by us for processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

Processing occurs on the basis of Art. 6 Abs. 1 lit. b GDPR, insofar as your inquiry is related to the fulfillment of a contract or necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Abs. 1 lit. f GDPR) or on your consent (Art. 6 Abs. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

The data you entered in the contact form remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after processing your request). Mandatory legal provisions—especially retention periods—remain unaffected.

Inquiry by Email, Phone, or Fax

When you contact us by email, phone, or fax, your inquiry, including all personal data derived from it (name, request), is stored and processed for the purpose of handling your request. We do not pass this data on without your consent.

Processing occurs on the basis of Art. 6 Abs. 1 lit. b GDPR, insofar as your request is related to the fulfillment of a contract or necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Art. 6 Abs. 1 lit. f GDPR) or on your consent (Art. 6 Abs. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

The data you send us via inquiry remains with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after completing your request). Legal retention obligations remain unaffected.

5. Social Media

Facebook

Elements of the social network Facebook are embedded on this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the collected data is also transferred to the USA and other third countries.

An overview of Facebook social media elements can be found here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

When the social media element is active, a direct connection is established between your device and Facebook’s server. Facebook thereby receives information that you visited this website with your IP address. If you click the Facebook “Like Button” while logged into your Facebook account, you can link the content of this website to your Facebook profile. Facebook can then associate your visit to this website with your user account. We point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or how Facebook uses it. Further information can be found in Facebook’s privacy policy at: https://de-de.facebook.com/privacy/explanation .

If consent has been obtained, the use of the above service is based on Art. 6 Abs. 1 lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If no consent has been obtained, the use of the service is based on our legitimate interest in maximum visibility in social media.

If personal data is collected and transmitted to Facebook using the described tool, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited solely to the collection and forwarding of data to Facebook. The processing by Facebook after the forwarding is not part of joint responsibility. Our joint obligations are recorded in an agreement on joint processing, which can be viewed at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tool and for the privacy-compliant implementation on our website. Facebook is responsible for data security of Facebook products. Rights of data subjects (e.g., access requests) regarding data processed by Facebook can be asserted directly with Facebook. If you exercise your rights with us, we are obliged to forward these to Facebook.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum , https://de-de.facebook.com/help/566994660333381 , and https://www.facebook.com/policy.php.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards for data processing in the USA. Companies certified under the DPF commit to adhering to these standards. More information is available at: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000GnywAAC&status=Active

Instagram

Features of the Instagram service are embedded on this website. These features are provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

When the social media element is active, a direct connection is established between your device and Instagram’s server. Instagram thereby receives information that you visited this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this website with your user account. We point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or how Instagram uses it.

If personal data is collected and transmitted to Facebook or Instagram using the described tool, we and Meta Platforms Ireland Limited are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited to data collection and forwarding; subsequent processing by Facebook or Instagram is not part of joint responsibility. Our joint obligations are recorded in an agreement, available at: https://www.facebook.com/legal/controller_addendum . We are responsible for providing data protection information when using the Facebook or Instagram tools and for the privacy-compliant implementation. Facebook is responsible for data security. Data subjects can assert their rights directly with Facebook. If rights are asserted with us, we must forward them to Facebook.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details are available at: https://www.facebook.com/legal/EU_data_transfer_addendum , https://privacycenter.instagram.com/policy/, and https://de-de.facebook.com/help/566994660333381 .
Further information can be found in Instagram’s privacy policy: https://privacycenter.instagram.com/policy/ .
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the EU and the USA to ensure that data processing in the USA complies with European standards. Certified companies commit to these standards. More info is available at: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000GnywAAC&status=Active

6. Plugins and Tools

YouTube with Extended Privacy

This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended privacy mode. According to YouTube, this mode ensures that YouTube does not store information about visitors unless they watch the video. However, data may still be transmitted to YouTube partners regardless of whether a video is watched. YouTube establishes a connection to the Google Marketing Network when a video is loaded.

As soon as you start a YouTube video on this website, a connection to YouTube’s servers is established. It is communicated which of our pages you visited. If you are logged into your YouTube account, YouTube can assign your browsing behavior directly to your profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube may store various cookies on your device or use similar recognition technologies (e.g., device fingerprinting). This enables YouTube to gather information about visitors to this website. These data are used for video statistics, improving user-friendliness, and preventing fraud.

Additional data processing may be triggered after starting a YouTube video, over which we have no control.

The use of YouTube is for an appealing presentation of our online offerings and constitutes a legitimate interest under Art. 6 Abs. 1 lit. f GDPR. If consent has been obtained, processing is solely based on Art. 6 Abs. 1 lit. a GDPR and § 25 Abs. 1 TTDSG, insofar as the consent covers the storage of cookies or access to information on your device. Consent can be revoked at any time.

Further information on data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de.

The company has a certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF commits to adhering to these data protection standards. For more information, you can visit the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

Google Fonts (local hosting)

This site uses so-called Google Fonts for a uniform display of fonts. These Google Fonts are installed locally. No connection is made to Google servers during this process.

Further information about Google Fonts can be found at: https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Turnstile by Cloudflare

We use Turnstile from Cloudflare to protect your inputs in contact forms from spam and abuse. When using Turnstile, technical data such as your IP address is transmitted to Cloudflare’s servers. Processing is based on our legitimate interest in the security and functionality of our website, in accordance with Art. 6 Abs. 1 lit. f GDPR. Further information can be found in Cloudflare’s privacy policy: https://www.cloudflare.com/privacypolicy/.

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